If a problem has been identified with your proof of residential address document the status will be shown in Instapass on the right hand side. Your proof of address document must have your residential address and name clearly visible.
Step 1: When you click “Retry Address Verification” you will need to select your country of residence, preferred language and document type. The options provided are the only document types which are accepted for the country you have selected, please do not upload a different document type to the one you have selected as it will fail.
Depending on country, the following document types are acceptable as a form of proof of address:
Please note that your proof of address document must be dated within the last 120 days.
Step 2: Click “Continue to Address Verification”, you will be redirected to Jumio in the same window to take a new image or upload a new file of your proof of address document.
We have used a bank statement for this example, but you will be asked to upload an image of whichever document type you selected previously.
To make sure that the proof of address check is successful, please ensure the following:
Step 3: Click “Continue” to proceed.
Jumio will then try to automatically extract the address from the document to verify your identity. The verification process can take up to 48 hours. Please note that Jumio is unable to automatically extract non-Latin character addresses and some Latin character addresses depending on image quality. These documents will need to be reviewed by our compliance team and may therefore take longer to verify.
Once the image has been uploaded you will be redirected to Instapass. If a problem is flagged again, please contact email@example.com, so we can assist you.