Step 1: First, you will be asked to verify your identity, please see the guide on how to do this here. After verifying your identity you will be brought back to Instapass to continue the verification process.
Click “Continue Verification” to proceed to the next step.
Step 2: You will be asked to select your country of residence, preferred language and which documentation you will be using to verify your residential address. Your proof of address document must show your residential address and your name. Depending on country, the following documents are acceptable as proof of address:
Please note your proof of address document must be dated within the last 120 days.
Step 3: Once you have selected your options, click “Continue to Address Verification”. This will redirect you to Jumio where you will be asked to upload a file of your chosen document. Please make sure of the following:
Step 4: Click “Continue” when you are ready to proceed. You will be redirected to Instapass, this will occur in the same window, it won’t open a new tab.
Jumio will then try to automatically extract the residential address from the document to verify your identity. The verification process can take up to 48 hours. Please note that Jumio is unable to automatically extract non-Latin character addresses and some Latin character addresses depending on image quality. These documents will need to be reviewed by our compliance team and may therefore take longer to verify.
Step 5: You will receive an email from email@example.com to confirm when your verification has been completed. Click “View details” to see the status of your verification in Instapass. If anything more is required of you, firstname.lastname@example.org will email you to let you know.
If a problem is flagged with your proof of address document please check the following before trying again:
Step 6: After your proof of address has been verified there are a series of automated checks which are carried out, you do not need to do anything for this part of the process, you will be notified when the checks have been completed. You will receive an email from email@example.com to notify you when your verification has been completed.
If you need any help please don’t hesitate to contact firstname.lastname@example.org.