How to verify your residential address in Instapass

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How to verify your residential address in Instapass

Before you are able to use Instabridge, you will first need to complete KYC through Instapass. You can see the full guide on how to create your Instapass Identity here.

Step 1: First, you will be asked to verify your identity, please see the guide on how to do this here. After verifying your identity you will be brought back to Instapass to continue the verification process.


Click “Continue Verification” to proceed to the next step. 

Step 2: You will be asked to select your country of residence, preferred language and which documentation you will be using to verify your residential address. Your proof of address document must show your residential address and your name. Depending on country, the following documents are acceptable as proof of address: 

  • Utility bill from a reputable company
  • Bank statement
  • Credit card statement
  • Property lease agreement from a regulated entity (only if this is the property lived in, or with a regulated entity for a car)
  • Tax return (only if address is pre-printed on the return. Correspondence from IRS or HMRC also acceptable)
  • Council bill
  • Superannuation statement
  • Landline phone bill
  • US social security card
  • Social security card

Please note your proof of address document must be dated within the last 120 days.


Step 3: Once you have selected your options, click “Continue to Address Verification”. This will redirect you to Jumio where you will be asked to upload a file of your chosen document. Please make sure of the following:

  • Your name and current address are clearly visible
  • The image is well-lit and legible
  • The file must be recent, in colour and in JPG, JPEG, PDF or PNG format
  • The file is no larger than 10MB
  • There is no glare on the image
  • The image is in focus
  • Nothing is covering the document
  • You have not manipulated the image in any way (this includes cropping or editing the image)
  • The document is dated within the last 120 days



Step 4: Click “Continue” when you are ready to proceed.  You will be redirected to Instapass, this will occur in the same window, it won’t open a new tab.

Jumio will then try to automatically extract the residential address from the document to verify your identity. The verification process can take up to 48 hours. Please note that Jumio is unable to automatically extract non-Latin character addresses and some Latin character addresses depending on image quality. These documents will need to be reviewed by our compliance team and may therefore take longer to verify.

Step 5: You will receive an email from no-reply@instapass.io to confirm when your verification has been completed. Click “View details” to see the status of your verification in Instapass. If anything more is required of you, support@instapass.io will email you to let you know.


If a problem is flagged with your proof of address document please check the following before trying again:

  • You have taken an image of the same document type as you selected
  • Your document is dated within the last 120 days
  • Your name and address are clearly visible
  • You have not manipulated the image in any way (this includes cropping or editing the image)

Step 6: After your proof of address has been verified there are a series of automated checks which are carried out, you do not need to do anything for this part of the process, you will be notified when the checks have been completed. You will receive an email from no-reply@instapass.io to notify you when your verification has been completed. 

If you need any help please don’t hesitate to contact support@instapass.io.