How to verify your identity in Instapass?

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How to verify your identity in Instapass?

Before you are able to use Instabridge, you will first need to verify your identity through Instapass. You can see the full guide on how to create your Instapass Identity here.

Step 1: First, you will be asked to enter your email address and create a password. Once you have created an account you will be able to start the KYC process.

Click “Get started”.

KYC involves two steps, validating your identity and validating your current address. These steps are performed by Jumio.

Step 2: Click “Begin Verification”. 

You will then be asked to select the country that issued your ID document, your preferred language and which type of identity document you will be using. The types of documents listed in the drop down list are the only types of documents which will be accepted for that country. If you select a Driver's License or National ID card, please be aware that it must be a photocard.

Once you have selected the country that issued your document, preferred language, and which document type you will use, click “Continue to ID Verification”. You will then be redirected to Jumio, this will occur in the same window, it won’t open a new tab.

Step 3: You will be asked to take a photo of your selected ID. Depending on the type of document you selected, you may also be required to take a photo of the back of the document.

Jumio will use your webcam or phone camera. You may need to give Jumio permission to access your camera. When taking a new photo, please ensure the following:

  • You are using the same document type as you selected
  • The document is well-lit and legible
  • There is no glare on the photo
  • The photo is in focus
  • The whole of your document is visible and nothing is covering it
  • You have not manipulated the document in any way
  • Depending on the type of ID, you have taken a photo of both the front and back of the ID, Jumio will indicate whether this is necessary



After you have taken a photo of your ID you will be given the opportunity to retake the image if needed or confirm if it meets the requirements.


Click “Retake” if you would like to take another photo. Click “Confirm” if you are happy that the image meets the requirements.

Step 4: Next, you will need to undergo a liveness check, this runs a biometric scan to check your face against your photo ID. Click “Start”.






When taking your photo make sure of the following:

  • Your camera is centred
  • Your face is evenly lit and stands out from the background
  • There is no glare on the camera
  • Your face is not covered
  • Your face is within the oval indicated on the screen



The system will then check the image quality and biometrics, this may take a moment. If a problem is flagged immediately, you will be given the option to try again. If a problem persists after 3 attempts, please contact support@instapass.io.


Step 5: Once the check has been completed you will be redirected back to Instapass. You will be able to see the status of your identity verification on the right hand side of the screen. It may take some time to process your identity, so please do not be alarmed if it isn’t verified immediately. You will receive an email from no-reply@instapass.io to let you know once the checks have been completed.

If a problem is flagged with your identity verification it will be shown in Instapass.

Click “Retry Identity Verification”. Select the country which issued your identity document, your preferred language and what document type you will be using again, and then click “Continue to ID Verification”. You will then need to redo the identity verification process.


Step 6: When your ID verification has been completed and approved it will show as “verified” on Instapass.

Next you will need to verify your proof of residence, see our guide on how to do so here.


If you have any questions please email support@instapass.io.