How to create your Instapass Identity

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How to create your Instapass Identity

With the launch of mainnet, you are able to convert eXRD to XRD at a 1:1 ratio through Instabridge. All users of Instabridge are required to have a verified Instapass ID. Once you have passed Know Your Customer (KYC) checks through Instapass, you will be able to freely use Instabridge, and in the future, you will have the option to share your KYC information with DeFi and other services, so you won’t have to repeat the same steps again. For more information on Instabridge and Instapass, check out our blog.


Click here to start the verification process through Instapass.

Step 1: Click “Create New Instapass Identity”. First, you will be asked to enter your email address and create a password. Once you have created an account you will be able to start the KYC process.

Click “Get started”.

KYC involves two steps, validating your identity and validating your current residential address. These steps are performed by Jumio.

Step 2: Click “Begin Verification”. 

You will then be asked to select the country that issued your ID document, your preferred language and which type of identity document you will be using. The types of documents listed in the drop down list are the only types of documents which will be accepted for that country.

Once you have selected the country that issued your ID document, preferred language, and which document type you will use, click “Continue to ID Verification”. You will then be redirected to Jumio, this will occur in the same window, it won’t open a new tab.



Step 3: You will be asked to take a photo of your selected ID. Depending on the type of document you selected, you may also be required to take a photo of the back of the document.


Jumio will use your webcam or phone camera. You may need to give Jumio permission to access your camera. Make sure that the whole of your document is visible and clearly legible.


After you have taken a photo of your ID you will be given the opportunity to retake the image if needed or confirm if it meets the requirements.


Click “Retake” if you would like to take another photo. Click “Confirm” if you are happy that the image meets the requirements.

Step 4: Next, you will need to undergo a liveness check. This uses your webcam or phone camera to run a biometric scan to check your face against your photo ID. Click “Start”.





Make sure your face is evenly lit and fills the oval indicated on the screen.



The system will then check the image quality and biometrics, this may take a moment. If a problem is flagged immediately, you will be given the option to try again. If a problem persists after 3 attempts, please contact support@instapass.io.


Once the check has been completed you will be redirected back to Instapass. You will be able to see the status of your identity verification on the right-hand side of the screen. It may take some time to process your identity, so please do not be alarmed if it isn’t verified immediately.

Step 5: Click “Continue Verification” to proceed to the next step. 

You will be asked to select your country of residence, preferred language and which documentation you will be using to verify your residential address. Depending on country, the following documents are acceptable as proof of address: 

  • Utility bill from a reputable company
  • Bank statement
  • Credit card statement
  • Property lease agreement from a regulated entity (only if this is the property lived in, or with a regulated entity for a car)
  • Tax return (only if address is pre-printed on the return. Correspondence from IRS or HMRC also acceptable)
  • Council bill
  • Superannuation statement
  • Phone bill
  • US social security card
  • Social security card

Please note your proof of address document must be dated within the last 120 days.

Step 6: Once you have selected your options, click “Continue to Address Verification”. This will redirect you to Jumio where you will be asked to upload a file of your chosen document. Please make sure of the following:

  • The image is well-lit and legible
  • The file must be recent, in colour and in JPG, JPEG, PDF or PNG format
  • The file is no larger than 10MB
  • There is no glare on the image
  • The image is in focus
  • Nothing is covering the document
  • You have not manipulated the image in any way (this includes cropping or editing the image)
  • The document is dated within the last 120 days

We have used a bank statement for this example, but you will be asked to upload an image of whichever document type you selected previously.


Click “Continue” when you have uploaded your file and you are happy that it meets the above requirements. 

Step 7: Jumio will then try to automatically extract the residential address from the document to verify your identity. The verification process may take up to 48 hours. Please note that Jumio is unable to automatically extract non-Latin character addresses and some Latin character addresses depending on image quality. These documents will need to be reviewed by our compliance team and may therefore take longer to verify.

Once the image has been uploaded you will be redirected to Instapass.

Step 8: Once the checks have been completed, you will receive an email from no-reply@instapass.io to let you know that your account has been verified. You will also be able to check the status of your verifications by logging into Instapass. If you have passed KYC, then you will be able to proceed with using Instabridge.


In the event that your KYC has failed, please contact our support team at: support@instapass.io.

Login to Instapass and click “Retry Address Verification”. You will need to select the country that issued the document, your preferred language and which document you will use again. Take a new photo of your ID or upload a new proof of residential address document (depending on which failed).

Step 9: After your proof of residential address has been verified there are a series of automated checks which are carried out through Jumio. You do not need to do anything for this part of the process, you will be notified via email when the checks have been completed. If anything more is required of you, we will email you to let you know.


Step 10: Once your KYC has been verified, you will need to add your Radix or Ethereum (“crypto address”) you want to associate with your account. If you haven’t downloaded the Radix wallet yet, you can do so here. Your betanet address is no longer valid. Only add your mainnet Radix wallet address(es). Do NOT send tokens to your betanet wallet as they will not be recoverable. 

Step 11: You will then be asked to connect your Ethereum and Radix wallets to the user portal. Click “Add address”.

Select which type of wallet address you want to add.

Step 12: If you are adding an Ethereum wallet address you will need to connect your Web3 enabled wallet through either Metamask or WalletConnect. Clicking “Metamask” will open your Metamask browser extension. Follow the instructions within the extension to connect your wallet. Clicking “WalletConnect” will bring up a QR code which you will need to scan with your WalletConnect phone app.

Step 13: When adding a Radix wallet address, you will need to copy your address from the Radix wallet application and paste it into the box, before clicking “Add address”. Your betanet address is no longer valid. Only add your mainnet Radix wallet address(es). Do NOT send tokens to your betanet wallet as they will not be recoverable. 

Step 14: You will then be sent a VERIFY token with a confirmation code. Open your Radix wallet and activate this address to look for the transfer.

Click “Done” when you are ready to enter the verification code.

Once you have verified your wallet address it will be associated with your Instapass ID.


Now that your KYC is complete and your wallet addresses have been connected, you are ready to use Instabridge to convert your eXRD to XRD. To find out how to use Instabridge, please see our Instabridge user guide.


If you have any questions please email support@instapass.io.